You might have encountered a mystery shopper without knowing it. Mystery shoppers are usually customers sent by an agency or a company with the task of examining the products and services of an establishment. Many people show interest in being a mystery shopper because it is a good job for those who love shopping as well as for those who are good at observing people. It is also good for those who want to become product reviewers as some assignments allow you to buy products and test them out yourself. Though being a mystery shopper is an interesting job, there are some skills that you need to be good at so that your cover won’t be blown. If you want to know more about being a mystery shopper, here’s the job description:
Store/establishment evaluator
When you take a mystery shopping job, part of it is to evaluate the state of the store or restaurant that you’re assigned to. For this part of the job, you need to have good observation skills. You need to check if the place is in bad shape or if it has good ventilation and lighting. Cleanliness must also be checked especially for restaurants. While doing other things, you must also be able to observe what’s happening to the structure.
Customer service examiner
Some mystery shopper jobs require you to pose as a certain kind of customer in order to see how the employees will react. There are some cases when companies ask their mystery shoppers to act like spoiled brats or as foreign tourists who don’t speak a word of English. When you’re asked to do these things, you must have a little bit of acting skill to be able to carry out the task without making the people you’re checking suspicious. When you’re going to evaluate customer service, the company usually gives a budget for you to do some transaction in the business. This will lead you to the last job that mystery shoppers usually do.
Product critique
According to http://www.mysteryshoppersacademy.com, mystery shoppers are sometimes asked to buy products from stores and test them out as well. When faced with a task like this, you must be able to effectively critique a product. There are a lot of things to consider such as whether the product is as good as advertised. Other things you have to consider are the product’s packaging and quality. The good thing about having to critique a product is that you get to come across costly and good stuff from the company you are working for. When it comes to restaurants, you might get to taste fine dishes without having to spend a single penny thanks to the company that sent you.
Being a mystery shopper is great for those who are passionate about research and shopping. Though most mystery shopper jobs are part-time, the companies or agencies pay well. The experience you gain from the job will help you discover products and stores that could be useful to you in the future.
